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OUR  PROCESS

Are you ready to design your
next vacation with Goulds Travel?
Please review the information below to learn about our
Research & Design process, our fee schedule, and so much more!
 HERE'S OUR STEP BY STEP PROCESS!
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RESEARCH & DESIGN

Vacation planning involves extensive time. Our work is based on years of personal experience and professional expertise. We research cruises, hotels, and tours to meet your specific needs, contact suppliers, coordinate transportation, and draft itineraries. We also help you navigate the current covid requirements and travel advisories. We use reputable sources for our information, news, and advisories to ensure you receive the best, most up-to-date information for your trip.

 

Your final itinerary, documents, and travel package will give you as smooth of a vacation as possible. All vacations arranged through Goulds Travel offer peace of mind, as we are experienced professionals with 10+ years in the business of planning exceptional vacations. You can count on us to provide expert insights, saving you valuable time & money, and delivering a vacation tailored to your individual needs.

In many cases, we utilize our preferred suppliers to ensure we have proper representation each step of the way. We use these relationships to get preferred pricing, amenities, and additional perks/benefits for our clients whenever possible! We also serve as your advocate in case anything unexpected happens with your trip. We've created our fee structure to cover ALL of those services over and beyond just making a booking and moving to the next client. 

 

Ever heard of the adage "you get what you pay for"? From a cup of coffee to an app on your phone, usually the free option isn't the best one. The world of online travel can be an utterly frustrating place because there is so much noise, and the "free" options lack service, trust, and ease of use.

When it comes to finding the right vacation, searching Google or using online travel websites is overwhelming; they offer too many choices, and make unvetted recommendations. Doing things yourself can seem fun at first, but it can often lead to frustrations along the way because there are several components to consider with vacation planning. Not to mention, hotels and cruise lines are not as motivated to make special exceptions for one-off customers who reach out. This might also include bumping you to another hotel upon arrival if they've oversold -- believe us when we say, this happens to individuals and groups more often than you think! Travel agents, on the other hand, are knowledgeable and experienced to align you with the right hotel, cruise line, or vacation to meet the specific goals of your trip, and they are equipped with the tools to advocate on your behalf!

 

In order to perform the professional services required to properly plan and design your perfect vacation, a Research & Design Planning Fee is required.

GOULDS TRAVEL FEE SCHEDULE:

Effective January 1, 2024, a cancellation fee will apply to all new trips booked with Goulds Travel where an advanced Planning Fee has not been required/retained. Goulds Travel and its advisors retain the right to waive this fee based on a client’s individual circumstances. The Fee Schedule is outlined below:

a. Cancellation Fees
-Cruise Only: $25/person
-All-Inclusive Resort Vacation Package: $50/person
-Custom Land Vacations: $100/person


b. Modifications and Alterations Fees
-A $50 fee will be charged for each change initiated by the client to the reservation after receipt of first payment

c. Research & Design Planning Fees**

-Cruise Only: Starting at $50/person
-All-Inclusive Resort Vacation Package: Starting at $100/person
-Custom Land Vacations: Starting at $100/person/week/destination
**Inquire about group rates & discounts with your Goulds Travel advisor
**Research & Design Planning Fees are separate from our cancellation, modification, or other agency service fees


 

Non-Refundable Research & Design Planning Fee

Advance Research & Design Planning Fees will be charged prior to services being performed in accordance with the individual Advisor’s Fee Schedule as provided to the Client/Traveler. Planning Fees remitted by Client/Traveler to Goulds Travel are non-refundable and non-transferable once paid to Goulds Travel. Goulds Travel or its advisors may elect to offer a refund of Planning Fees to a Client/Traveler based on that client’s/traveler’s individual circumstance. In the event a Planning Fee is not required in advance and Client/Traveler cancels the trip, Goulds Travel will charge a cancellation fee as described in “Cancellations, Refunds, & Penalties by Suppliers & Agency” section. The trip planning fee, research & design fee, agency service fee, etc., covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.

Modifications and Alterations

We will always do our best to make any modification you may require after confirmation has been issued, subject to availability. Any requests for modification of an itinerary should be made in writing via email and signed by the Client/Traveler. Clients/Travelers who require modifications to any confirmed itinerary will be responsible for any fees, penalties, and/or price difference as a result of such request. Goulds Travel will assess a $50 fee for each change initiated by the client to the reservation after initial deposit has been made, in addition to any additional airline, hotel and/or supplier fees. Any changes made may result in the reservation being re-priced at the rate in effect at the time of the request. Minor changes, such as adding activities, are allowed without a fee. Destination changes outside of the originally agreed upon proposal are allowed with a new Research & Design Planning Fee as listed in the Fee Schedule. A “name change” constitutes a cancellation and all cancellation fees will apply. All changes to the trip must be processed through Goulds Travel. If unforeseen circumstances amounting to “force majeure” arise, Goulds Travel will inform the Client/Traveler as soon as possible, and, should the change be such that it alters the nature of the trip, Goulds Travel will work to give Client/Traveler the choice of an alternative trip or facilitate a refund in accordance with the chosen travel providers’ policies, if a refund is due. This refund will not include any Research & Design Planning Fees or Agency Service Fees collected by Goulds Travel. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, the Supplier reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, the Supplier will make refunds without any further obligation.

 

Cancellations, Refunds, & Penalties by Suppliers & Agency

All cancellations or no-shows are subject to penalties imposed by the supplier. A copy of these terms will typically be given once Client/Traveler accepts a proposal and the initial invoice is sent to Client/Traveler. Please contact your advisor and/or Goulds Travel if you did not receive these terms and they will be furnished to you. By agreeing to book a trip or any component of a trip with a travel supplier, Client/Traveler agrees to be bound by the Terms & Conditions of that supplier, in addition to the Terms & Conditions of Goulds Travel. All booking cancellations, transfers to another Agency, or no-shows, are considered cancellations, and any planning fees remitted to Goulds Travel will be retained. All fees assessed by Goulds Travel are in addition to any additional airline, hotel, and/or supplier fees.

 

Please be aware that by agreeing to work with Goulds Travel, you are acknowledging these payment and cancellation terms, along with the Full Terms and Conditions which are available at: https://www.gouldstravel.com/travel-terms-and-conditions.

We look forward to working with you on your next trip and wish you safe and happy travels to your next destination!

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