Frequently Asked Questions

What does a Goulds Travel Agent do for me?


At Goulds Travel, our associates are more than just Travel Agents, they are Travel Advocates. Travel Advisors belong to a large network of industry professionals. They are able to accomplish more because of the relationships they’ve built with vendors and suppliers. Since they work for you rather than the hotels or cruise lines, they will go the extra steps to ensure their clients are taken care of. In the event a client experiences trouble while traveling, an advisor can also work on their clients’ behalf to mitigate or resolve any issues that may arise.




Why should I work with a Travel Agent or Travel Advisor to book my vacation?


You should work with a Travel Agent when booking your vacation because they offer a wide-range of benefits that most people are unaware of. Travel Agents are still in high demand because of the following reasons: -Expert Knowledge -Internet Interpreters -Saving Clients' Time -Convenience -Value / Added Value -Professional Advice -Personalized Service -Unbiased Recommendations -Customer Advocacy




Why are Travel Agents "experts"?


Travel Agents are experts because they know how to sort through the abundance of travel information available to the public. Most people think they can just book a hotel online, show up, and have their room ready and available. Travel Advisors have personal destination experiences, maintain direct access to hoteliers and their representatives, and spend hours researching different itineraries to better inform their clients. Just as your would trust a CPA to do your taxes or a mechanic to work on your car, you should trust a Travel Advisor to take care of your vacation.




Do Travel Agents charge fees to book a vacation?


Many people ask if Travel Agents charge a fee for their services. Before answering this question, think about what you are asking. When you work with a professional to file your taxes, or when you contact an attorney to litigate a case for you, or maybe when you contact an electrician to fix a fuse at your house -- do you wonder if they're going to charge a fee for their services? The truth is, a Travel Agent may be able to match or beat the price of your vacation, and might even offer additional amenities for your trip, at no additional charge! It is a common misconception that Travel Professionals charge a fee for their service. While some agencies charge certain fees (planning fees, booking fees, cancellation fees, group management fees, etc.), there are a large number of agents that work strictly off commission from their suppliers - almost like a referral fee. So before you wonder or inquire about their fees, ask about the services they are going to provide as YOUR agent. Keep the experience in mind. Sometimes getting the "cheapest price" is not always the best idea - especially when dealing with a vacation you've saved time and money for!




How does a Travel Agent save me time?


With a wealth of information available at an advisor’s fingertips and through vast networks within the travel industry, clients are offered the added service of saved time from countless hours of researching, booking, and planning. Travel advisors are capable of handling every component of a clients’vacation. They truly become a “one stop shop”.




What is Romance Travel?


Romance Travel consists of some of the most heart-felt destinations, the awe-inspiring vacation photos, and the once-in-a-lifetime itineraries! Coordinating everything from Destination Weddings, to Honeymoons, Anniversaries, and Bachelor/Bachelorette Parties, Travel Advisors help make your romantic occasion one to remember. Travel Advisors coordinate trips in the United States, the Caribbean, on Cruise Ships, in Europe, and in many other international destinations! They have strategic advantages through unrivaled partnerships to match you with the perfect vacation experience in almost any destination worldwide.





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